Refund policy

Effective 30 July 2026

If a paid feature was not provided or the service does not work as described, email support@gostelio.com. Include your account email, event, payment date and amount.

When to contact us

We recommend contacting us within 14 calendar days of payment. We will review the circumstances and normally respond within 10 business days.

How funds are returned

Approved refunds are sent to the original payment method. The actual crediting time depends on the bank and payment provider.

Digital service

If paid features have already been used for a published event, the decision will reflect the service already supplied and applicable consumer law.